Return Policy for Super pet
1. Introduction
Thank you for shopping at Super Pet ! We want you to be completely satisfied with your purchase. If you’re not happy with your purchase for any reason, please review our return policy below to understand how to return items and obtain refunds or exchanges.
Super Pet Easy Returns & Refunds
We want you and your pets to love the products you find at Super Pet. If something isn't quite right, we're here to make the return process simple:
What You Can Return
- Most unopened, unused items in their original packaging can be returned within 14 days of purchase. Just bring your receipt!
- Return will be in the store Only
- Damaged or defective items? Bring those back – we'll replace them or give you a full refund.
A Few Notes
- Because of hygiene concerns, we can't accept returns on opened food, treats, or items that show signs that your pet's been enjoying them.
- Custom-made or personalized items are all yours – those aren't eligible for returns.
How We Do Refunds
- We'll put the refund back on the card or payment method you used when you purchased the item. Easy peasy!
- Returns usually take 5-7 business days to process, so you should see your refund appear within that timeframe.
We Want to Make Things Right
Our goal is for you and your pets to be delighted with Super Pet ! If you're not happy, please don't hesitate to:
- Visit our store and talk to one of our team members